All orders are processed and shipped by Jandshu (Dongguan Jingduanshu Technology Co., Ltd.) from our warehouse located in Dongguan, Guangdong, China. This shipping policy applies to all purchases made on our official website.
1. Order Processing Time
All orders are processed within 1 to 3 business days after payment confirmation. Processing time excludes weekends and official Chinese public holidays.Orders placed after 16:00 (GMT+8) will be processed on the next business day.Bulk orders and custom corporate orders require 5 to 10 business days for production and arrangement before shipment.
2. Shipping Methods & Delivery Time
We provide worldwide shipping with tracking service for most countries in North America, Europe, Australia, and Southeast Asia.Standard Shipping
- Delivery Time: 10 – 22 business days
- Shipping Fee: $12.99 flat rate
- Free Standard Shipping on orders over $129
Express Shipping
- Delivery Time: 5 – 9 business days
- Shipping Fee: $24.99 flat rate
- Free Express Shipping on orders over $229
All shipping options include full online tracking. Delivery times are estimated and may be delayed due to customs clearance, local logistics congestion, weather conditions, or public holidays.
3. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and tracking link within 24 hours. Tracking information may take 2 to 4 days to update after shipment.
4. Customs, Duties and Taxes
All international shipments may be subject to import duties, taxes, or customs clearance fees imposed by the destination country. These fees are the sole responsibility of the customer. Jandshu does not cover, refund, or compensate for any customs charges, holding fees, or return fees caused by customs inspection.All packages are declared with actual product value in compliance with international shipping regulations.
5. Shipping Restrictions
We reserve the right to suspend shipping to sanctioned, restricted, or high-risk regions. Shipping to remote areas, islands, or special territories may require additional surcharges or extended delivery time.
6. Lost, Damaged or Undelivered Orders
If your package is lost during transit, please contact our support team within 30 days after shipment. We will cooperate with the logistics provider to investigate and arrange reshipment or refund according to the official carrier result.For products damaged upon arrival, please provide clear photos of the outer package and damaged items within 48 hours after delivery for after-sales processing.Packages marked as “delivered” by the courier are considered successfully delivered. We are not responsible for loss or theft after completed delivery.