1. General Return Eligibility
Customers may apply for a return or refund within 30 calendar days from the date of delivery. All return requests must meet the following conditions to be approved:
- The product must be unused, unwashed, undamaged and in original brand-new condition
- All original packaging, tags, labels, and accessories must be intact and included
- No signs of wear, scratches, stains, modification, or personal use
- Return application is submitted within the valid 30-day return window
We reserve the right to reject returns that do not meet the above eligibility standards.
2. Non-Returnable Items
The following situations are not eligible for return or refund:
- Products returned after the 30-day valid period
- Items with obvious signs of personal use, damage, dirt, or improper maintenance
- Lost or missing original packaging, brand tags, and supporting accessories
- Customized, personalized, or bulk corporate order products
- Damage caused by improper operation, accidental collision, or artificial destruction
3. Return Shipping Fees & Responsibility
Customer’s Responsibility: For voluntary returns (change of mind, inappropriate size, personal preference), customers are responsible for all return shipping fees, customs fees, and related logistics costs. The original shipping fee paid during purchase is non-refundable.Company’s Responsibility: If the received product has manufacturing defects, quality problems, or incorrect item delivery, we will cover the return shipping cost or provide free reshipment solutions after verification.
4. Defective Products & Quality Issues
If you receive a defective, damaged, or wrong product, please contact our customer support and provide clear photos or videos of the problem within 48 hours after delivery. We will review your application within 1–3 business days.For confirmed quality issues, customers can choose free replacement, full refund, or partial refund according to actual conditions, with no extra charge.
5. Refund Processing Rules
Once we receive and inspect your returned package and confirm it meets return standards, we will initiate the refund process within 3–7 business days.
- Refund path: Original payment method
- Fund arrival time: 3–10 business days, depending on different banks and payment platforms
- For voluntary returns, only the product price will be refunded; original shipping fees are excluded
6. Order Cancellation Policy
Customers can cancel their orders for free before the goods are shipped. Once the order has been processed and dispatched, cancellation is not available, and customers need to follow the return process after receiving the package.
7. Warranty Service
All Jandshu business backpacks come with 12-month global warranty for normal daily use. We provide free repair or replacement for quality-related failures within the warranty period. The warranty does not cover artificial damage, accidental damage, or normal wear and tear from long-term use.